If cursor moves randomly in a specific area, it could be a hardware problem on the tablet. I bought a Genius product seven days ago. Is there a way I can get this to work in dual screens? Go to the Pen Pressure Area to test it, if it is normal the problem is in your paint program, not the tablet. Once the tablet gets disconnected from USB, or after long periods of inactivity, it loses pressure sensitivity. Whenever I would touch the tablet pen to the tablet itself, and I hold still, the cursor keeps jumping around.

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Genius G-pen F610 Ultra-slim Tablet in Conditions

Did you install the latest driver? Check the laptop if it can recognize the tablet or not and the driver is the latest version.

We suggest a distance between the tablet and monitor as: If unsure, contact customer support for assistance. This is normal when using it. It is brand new, I bought it from Amazon, how do I get a replacement? Enter Handwriting Tool, and you can choose Color, Width, and so on.

Last Drivers  WU61RL DRIVER

We have some problems with your product. After I installed the driver and app, the pen program creates interference. The pen program works automatically when starting your laptop, the icon would display on the bottom of the right corner, close it then you can open the paint application.

Open a Microsoft Office Word file. The tablet does not work in Adobe Illustrator and there are some pen options that are greyed out.

Genius G-pen F Ultra-slim Tablet in Conditions | eBay

Using the tablet for a few months, it creates scratch on the surface, what can I do? Can I add a signature panel on the tablet for Excel or Word files? Go to our website to download the latest driver to solve this problem. I bought a Genius product seven days ago. Unfortunately, our tablets do not support to Adobe Acrobat DC.

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Where can I find it? Remove the battery if you do not use it.

If cursor moves randomly in a specific area, it could be a hardware problem on the tablet. After I installed Photoshop CS, there is no pen pressure, why?

However, it cannot be turned on anymore. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet.


What is your global warranty on your products? The cordless pen has level pressure sensitivity but it does not support pressure sensitivity adjustment. You could use the b and mouse as an alternative. The tablet mouse cursor is shaking that I cannot move it. It could be frequency interference between the monitor and the tablet. Test on a different laptop to exclude a USB port problem.

We appreciate your feedback for your Genius product user experience. Unfortunately, the PenDrawer App only works with Windows.

The protective cover is used for consumption. If the problem is the same, the tablet is broken and you need to contact customer support for assistance. There is no App for Mac. Install it as it may solve the problem.